Platform/We/Bondai: This term means Bondi Company for Travel and Tourism, Commercial Register (4030480178), and this definition includes all forms of the company, whether it is a website or an electronic application.
Service Provider: This term means the company, institution, individuals, or subsidiaries who provide services through the Platform, whether they are contracting parties or not.
Service(s): This term means all the services provided on the Platform related to travel and tourism activities, accommodation, transfers, experiences, and any other activities provided by the Service Provider to the Client through the Platform.
Laws: This term means the laws in force in the Kingdom of Saudi Arabia.
The Accuracy of Your Information
You acknowledge that all your data and information on the Platform are true, correct, updated, complete and legal. You are obligated to update your information in the event of any change, and the Platform is not responsible for any incorrect information provided by you.
Providing the Services
1) Accommodation Services
1. The Platform provides the opportunity for the Service Providers to promote their accommodations, whether hotels, apartments, chalets or cottages, by leasing them for certain periods, and thus the Platform enables the Client to search for the best accommodations and allows it to compare them with other offers before completing the checkout process.
2. The Client chooses, through the Platform, the accommodation Services he/she wishes to book, selects the required date, and then completes the booking process.
3. The booking made by the Client on the platform when choosing accommodation Services are made directly and automatically with the Service Provider, and the Platform is not a contractual party to it.
4. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform and the Service Provider can communicate with the Client and provide him/her with the booking information.
5. Additional information and Services provided by the Service Provider such as: facilities, accommodation instructions, prices, available dates, and cancellation policy will be made clear to the Client before completing the booking process.
6. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.
7. After completing the booking process and paying the fees, the Client will receive an e-mail confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.
8. Changing or cancelling a booking depends on the cancellation policy for the booking provided by the Service Provider, and it varies according to the Service Provider. Therefore, we recommend reviewing the information and cancellation policy before completing the booking process.
9. The Client is obligated to preserve the residence upon his/her arrival, and what is contained in the residence. the Client is obligated to leave it in the same condition it was when he/she received it, and the compensation policy of the Service Provider applies.
10. The Service Provider may refuse to modify or cancel any of the bookings according to its cancellation policy. In all cases, the Platform is not responsible for that, as its role is limited to the technical connection between the Client and the Service Provider, and the Client must communicate directly with the Service Provider.
2) Trips and Activities
3) Aviation Services
1. All flights offered on the Platform are provided by a Service Provider acting as an intermediary for the airlines; Therefore, all airline bookings made by the Client are made by the airline, and the Client enters into two contractual relationships; The first is with the airline mediator (Service Provider) and the second is with the airline providing the flight, and the Platform is not an party to any of them.
2. The Client, through the Platform, chooses the flights he/she wishes to book, selects the required date, and then completes the booking process.
3. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform, the Service Provider or the airline company can communicate with him/her and provide him/her with the booking information.
4. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.
5. After completing the booking process and paying the fees, the Client will receive an e-mail confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.
6. Changing or cancelling your booking depends on the cancellation policy of your booking, as it differs according to the Service Provider. Therefore, we recommend that you review the information and cancellation policy before completing the booking.
7. The airline may reschedule or cancel flights at its discretion, and this does not fall within the responsibility of the Platform, and the Client can communicate directly with the airline.
8. Any additional Services the Client wishes to request, he/she must communicate directly with the airline and request the Services.
9. In the event that the Client booked a one-way ticket without a return booking, he/she may need to prove that he/she has a return flight with the airline staff.
10. The Client may need a travel visa for the destination to which he/she booked; Therefore, the Client must obtain this visa him/herself, and we recommend making sure that the passport is valid for the period of travel and that its expiration date is approved by all countries that the Client intends to enter. For more information about passport and visa requirements, the Client must contact the embassy of the country he/she is going to visit.
11. Any additional fees imposed by the country or the airport on the Client are not included in the booking fees and are collected directly at the airport, so the Client must check if there are additional fees.
12. In all cases, the Platform is not responsible for any requirements or warnings related to travel, nor for any damages or losses incurred as a result of the Client's lack of knowledge of these requirements or failure to meet them.
4) Private transportation
1. The bookings made by the Client on the Platform when choosing private transportation services are made directly with the Service Provider, and the Platform is not a contractual party to it.
2. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform or the Service Provider can communicate with him/her and provide him/her with the booking information.
3. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.
4. After completing the booking process and paying the fees, the Client will receive an email confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.
5. The Service Provider is responsible for arranging and providing the Client's means of transportation, choosing routes, determining prices, and providing all relevant information.
6. Changing or cancelling your booking depends on the cancellation policy of your booking, as it differs according to the Service Provider. Therefore, we recommend that you review the information and cancellation policy described before completing the booking.
7. Your booking may be cancelled for a reason related to the Service Provider, in which case the Client must communicate directly with the Service Provider.
8. The Client must ensure that all passengers are at the pick-up location at the specified time in order to avoid any cancellation.
9. The Client must ensure that the means of communication entered into the Platform are correct and that the phone is available to receive calls and text messages so that the driver can access it, and the Platform does not guarantee that the driver will be able to reach the Client through electronic communication applications such as WhatsApp and other applications.
10. In the event that the Client booked a transportation service from the airport, he/she must provide the Platform with his/her flight details at least 24 hours before the time of arrival, so that the Service Provider can determine the time of arrival. In the event that the flight is delayed, the Client must inform the Service Provider of this.
11. The Service Provider may charge the Client additional fees if the flight or its routes are changed.
12. The Client undertakes not to act inappropriately and not to attack the drivers of the Service Provider for any reason.
13. The Client is obligated not to smoke inside the car, not to cause any damage or harm to the car, and to maintain its cleanliness throughout the duration of the trip. If the Client does not comply with this, he/she will be charged a cleaning fee of 250 Saudi Riyals, which will be deducted directly from the Client.
14. The Client is obligated to preserve his personal property and not to leave it anywhere, as Bondi is not responsible for it and does not guarantee its safety, and it is the responsibility of the Client alone.
Modification and Cancellation
Modification/Changes to the Booking
• When you make a booking for any of the Services provided on the Platform, you know that the Service you applied for is subject to the terms and conditions of the Service Provider and its modification and cancellation policy. Therefore, you agree to the terms and conditions and the amendment and cancellation policy stipulated under each Service.
• The Client must read the cancellation policy for each service before completing the booking process, as the cancellation policy differs from one Service Provider to another.
• In the event that the Client cancels the booking or does not show up at the specified time, any cancellation or no-show fees or any refund depends on the cancellation policy of the Service Provider.
• For Services where payment is in advance, the Service Provider has the right to cancel the booking without notifying the Client if the Client fails to pay on time.
If the Platform Makes Changes to Your Booking
Sometimes it may be necessary to make changes to a Client’s booking after it has been accepted either by us or by the Service Provider. In all cases, we will inform you of this as soon as possible before the service date, and in the event that the proposed changes are not acceptable, we will offer you a full refund. However, we will not be liable if you incurred any losses directly or indirectly as a result of these changes.
1. The Platform does not provide any kind of insurance or compensation to any of its users or Clients, whether for damages arising from the fault of Service Providers or from any negligence on the part of the Platform, its employees or those responsible for its operation.
2. The user is obligated to fully compensate the Platform for all material and moral damages arising from illegal actions that have been performed by the User, or arising from the non-compliance with any of its terms and conditions, or from non-compliance with applicable laws.
1. The User shall respect Bondai’s intellectual property rights including, but not limited to: the Platform, words, logos, images, videos, sounds and icons belonging to Bondai or displayed on the Platform.
2. Bondai and each right thereof are rights protected by intellectual property and trademark laws, and are the property of Bondai, its affiliates and licensees and may not in any way be infringed or used without the authorization of Bondai.
3. In the event that any of Bondi's rights or intellectual property is infringed or violated, Bondai will take the necessary measures regarding these infringement.
Cookies and Other Tracking Technologies
These Terms are subject to all relevant laws and regulations in force in the Kingdom of Saudi Arabia.
In the event that you encounter a problem or want to file a complaint, you can contact us through the customer service team, and in the event it appears that the complaint submitted is the concern of the Service Provider, you will be notified of this, and we will provide you with contact information of the Service Provider to submit your complaint to them directly. Bondai disclaims any responsibility for any complaint filed with the Service Provider because when you reserve a Service, you enter into an independent contractual relationship with the Service Provider, and you will be subject to the terms and conditions stipulated on the Service Provider's website.
Date of publication: 15/02/2023