Bondai - Terms

Terms Policy

Terms of Use

Welcome to Bondai! These Terms of Use along with the Privacy Policy constitutes a legally binding agreement governing your use of Bondai’s website/application www.bondai.io and all the legal effects that result from your use of the provided services, any use of the services of Bondai’s website/application is considered an acceptance of these terms and conditions. Therefore, these Terms of Use are valid and enforceable once you register or use Bondai’s website/application. We may change the Terms of Use from time to time, and we advise you to review them periodically to know what changes have occurred.

Your use of Bondai’s website/application is conditioned on your acceptance of the terms and conditions of these Terms of Use. If you do not agree with any part of the Terms of Use, you must stop using the website/application and delete your account completely. As your continued use of the website/application is an acknowledgment from you that you have read and understood the terms and conditions of this page and accepted them. In the event that there is any incomprehensible part of this page or any service provided on Bondai’s website/application, please contact us.

Definitions

Platform/We/Bondai: This term means Bondi Company for Travel and Tourism, Commercial Register (4030480178), and this definition includes all forms of the company, whether it is a website or an electronic application.

User/Client/You: This term means the person who uses, visits, registers with, or requests any service through the Platform, and who must abide by these Terms of Use. It should also be noted that the word “you” may refer to more than one person.

Service Provider: This term means the company, institution, individuals, or subsidiaries who provide services through the Platform, whether they are contracting parties or not.

Service(s): This term means all the services provided on the Platform related to travel and tourism activities, accommodation, transfers, experiences, and any other activities provided by the Service Provider to the Client through the Platform.

Agreement: This term means these Terms of Use which include the terms and conditions and Privacy Policy of the Platform and any written, electronic or oral agreements or contracts made between the Platform and the User for the purpose of providing the Services.

Laws: This term means the laws in force in the Kingdom of Saudi Arabia.

Account Terms

To be able to register on the Platform, you must be of full legal capacity in accordance with the regulations in force in the Kingdom of Saudi Arabia.
Your account’s name must be consistent with your official data, and it is prohibited to register under false, misleading, irregular or third party’s names.
You must register for an account on the Platform with your mobile number and e-mail, in order to be able to receive any notifications sent to you from the Platform.
You are prohibited from registering on the Platform with more than one account, and all accounts will be deleted if it is found that there is more than one account.
You must maintain your username and password, and not disclose it to others. In all cases you are committed to all transactions which take place through your account on the Platform.
In the event that you do not comply with any of the terms of this clause, these terms will be considered null and void, with the application of all legal effects arising during its validity period.

The Accuracy of Your Information

You acknowledge that all your data and information on the Platform are true, correct, updated, complete and legal. You are obligated to update your information in the event of any change, and the Platform is not responsible for any incorrect information provided by you.

Providing the Services

The Platform technically connects the Service Providers with the Client, in order to facilitate the providing of the services to its seekers; therefore, although the Platform is keen to contract with the best Service Providers, it is not responsible for the quality of Services provided by the Service Provider, and the Service Provider is solely responsible for that.
The Platform is keen to provide the best prices compared to other websites, and the Platform does not impose any administrative fees on the Client, but rather all its administrative fees are deducted from the Service Provider directly, unless it is mentioned otherwise.
Promotional offers vary by Service Provider; therefore, offers may not apply to all Services.

1) Accommodation Services

1. The Platform provides the opportunity for the Service Providers to promote their accommodations, whether hotels, apartments, chalets or cottages, by leasing them for certain periods, and thus the Platform enables the Client to search for the best accommodations and allows it to compare them with other offers before completing the checkout process.

2. The Client chooses, through the Platform, the accommodation Services he/she wishes to book, selects the required date, and then completes the booking process.

3. The booking made by the Client on the platform when choosing accommodation Services are made directly and automatically with the Service Provider, and the Platform is not a contractual party to it.

4. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform and the Service Provider can communicate with the Client and provide him/her with the booking information.

5. Additional information and Services provided by the Service Provider such as: facilities, accommodation instructions, prices, available dates, and cancellation policy will be made clear to the Client before completing the booking process.

6. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.

7. After completing the booking process and paying the fees, the Client will receive an e-mail confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.

8. Changing or cancelling a booking depends on the cancellation policy for the booking provided by the Service Provider, and it varies according to the Service Provider. Therefore, we recommend reviewing the information and cancellation policy before completing the booking process.

9. The Client is obligated to preserve the residence upon his/her arrival, and what is contained in the residence. the Client is obligated to leave it in the same condition it was when he/she received it, and the compensation policy of the Service Provider applies.

10. The Service Provider may refuse to modify or cancel any of the bookings according to its cancellation policy. In all cases, the Platform is not responsible for that, as its role is limited to the technical connection between the Client and the Service Provider, and the Client must communicate directly with the Service Provider.

2) Trips and Activities

The role of the Platform is limited to providing technical connection services between the Client and the Service Provider, and by doing so, it provides the opportunity for the Service Providers to promote their trips and activities and enables the Client to search for them and compare them with other Service Providers’ offers before completing the booking process.
The Platform does not provide any trips or entertainment activities directly, nor is it responsible for organizing them. Therefore, booking an appointment for any of the trips or entertainment activities on the Platform enters you into a direct contractual relationship with the Service Provider, through which you are subject to the terms and conditions of the Service Provider.
The Client, through the Platform, chooses the trips and entertainment activities he/she wishes to book, selects the required date, and then completes the booking process.
The Client is obligated to fill in the booking details properly, clearly, and correctly so that the Platform or the Service Provider can communicate with him/her and provide him/her with the booking information.
Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.
After completing the booking process and paying the fees, the Client will receive an e-mail confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.
Changing or cancelling a booking depends on the booking cancellation policy provided by the Service Provider, and it varies according to the Service Provider. Therefore, we recommend reviewing the information and cancellation policy described before completing the booking process.
The Service Provider may refuse to modify or cancel any of the bookings according to its cancellation policy. In all cases, the Platform is not responsible for that, as its role is limited to the technical connection between the Client and the Service Provider, and the Client must communicate directly with the Service Provider.

3) Aviation Services

1. All flights offered on the Platform are provided by a Service Provider acting as an intermediary for the airlines; Therefore, all airline bookings made by the Client are made by the airline, and the Client enters into two contractual relationships; The first is with the airline mediator (Service Provider) and the second is with the airline providing the flight, and the Platform is not an party to any of them.

2. The Client, through the Platform, chooses the flights he/she wishes to book, selects the required date, and then completes the booking process.

3. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform, the Service Provider or the airline company can communicate with him/her and provide him/her with the booking information.

4. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.

5. After completing the booking process and paying the fees, the Client will receive an e-mail confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.

6. Changing or cancelling your booking depends on the cancellation policy of your booking, as it differs according to the Service Provider. Therefore, we recommend that you review the information and cancellation policy before completing the booking.

7. The airline may reschedule or cancel flights at its discretion, and this does not fall within the responsibility of the Platform, and the Client can communicate directly with the airline.

8. Any additional Services the Client wishes to request, he/she must communicate directly with the airline and request the Services.

9. In the event that the Client booked a one-way ticket without a return booking, he/she may need to prove that he/she has a return flight with the airline staff.

10. The Client may need a travel visa for the destination to which he/she booked; Therefore, the Client must obtain this visa him/herself, and we recommend making sure that the passport is valid for the period of travel and that its expiration date is approved by all countries that the Client intends to enter. For more information about passport and visa requirements, the Client must contact the embassy of the country he/she is going to visit.

11. Any additional fees imposed by the country or the airport on the Client are not included in the booking fees and are collected directly at the airport, so the Client must check if there are additional fees.

12. In all cases, the Platform is not responsible for any requirements or warnings related to travel, nor for any damages or losses incurred as a result of the Client's lack of knowledge of these requirements or failure to meet them.

4) Private transportation

1. The bookings made by the Client on the Platform when choosing private transportation services are made directly with the Service Provider, and the Platform is not a contractual party to it.

2. The Client is obligated to fill in the booking details properly, clearly and correctly so that the Platform or the Service Provider can communicate with him/her and provide him/her with the booking information.

3. Before completing the booking process, the Client acknowledges that he/she has read the instructions of the Service Provider carefully and that he/she agrees with them, and that violating them may lead to the imposition of additional fees or cancellation of the booking.

4. After completing the booking process and paying the fees, the Client will receive an email confirming the booking, and if the Client does not receive the confirmation message, he/she must contact the Platform.

5. The Service Provider is responsible for arranging and providing the Client's means of transportation, choosing routes, determining prices, and providing all relevant information.

7. Your booking may be cancelled for a reason related to the Service Provider, in which case the Client must communicate directly with the Service Provider.

8. The Client must ensure that all passengers are at the pick-up location at the specified time in order to avoid any cancellation.

9. The Client must ensure that the means of communication entered into the Platform are correct and that the phone is available to receive calls and text messages so that the driver can access it, and the Platform does not guarantee that the driver will be able to reach the Client through electronic communication applications such as WhatsApp and other applications.

10. In the event that the Client booked a transportation service from the airport, he/she must provide the Platform with his/her flight details at least 24 hours before the time of arrival, so that the Service Provider can determine the time of arrival. In the event that the flight is delayed, the Client must inform the Service Provider of this.

11. The Service Provider may charge the Client additional fees if the flight or its routes are changed.

12. The Client undertakes not to act inappropriately and not to attack the drivers of the Service Provider for any reason.

13. The Client is obligated not to smoke inside the car, not to cause any damage or harm to the car, and to maintain its cleanliness throughout the duration of the trip. If the Client does not comply with this, he/she will be charged a cleaning fee of 250 Saudi Riyals, which will be deducted directly from the Client.

14. The Client is obligated to preserve his personal property and not to leave it anywhere, as Bondi is not responsible for it and does not guarantee its safety, and it is the responsibility of the Client alone.

The Prices

The Platform makes every effort to ensure the validity and accuracy of the displayed prices, however, in the event of an error in the displayed prices, the Platform reserves the right to amend the offered prices, even if that was during the booking process.
You know that the fees shown for each Service are fixed and final, and you have no right to request a reduction after checking out.
You shall pay the Service fees through the payment methods available on the Platform, and you are prohibited from using incorrect or illegal payment methods, and if you breach that, you will be solely responsible.
The Service Provider may request that fees be paid in advance when booking or paid upon arrival at the Service Provider’s place. Therefore, you know that advance payments may be non-refundable according to the Service Provider's cancellation policy, which appears before the completion of the booking process, and the Platform is not responsible for that.
The Service Provider may request additional fees for any other services provided by it, and the Platform is not responsible for that.
The Client knows that all payments made through the Platform are transferred to the Service Provider, and that the role of the Platform in this case is to organize payments on behalf of the Service Provider.

Client Undertakes

Upon completion of the booking process, the Client agrees to the terms and conditions, and the cancellation policies for each Service Provider and any other policies, which may include (age requirements, insurance amount, additional services, extra beds, meals provided, and allowed cards) and other conditions that the Client must view, read and confirm before completing the booking process.
You must be committed to show and appear at the selected date and time according to the instructions shown for the Service you have chosen. Any delay by you may result in cancelling the booking, and in this case the Platform will not be responsible, and you will not be entitled for a refund.
You must benefit from the chosen Services, and you are prohibited from letting any other persons to benefit from those services under your name. You will be fully responsible for any damages incurred as a result of breaching this clause.
You undertake that all information and data provided by you are true, correct and verified, otherwise you are solely responsible for any damages that may arise as a result of the incorrectness of the information and data.
You are obligated to provide the necessary assistance and facilities in the event that the Platform conducts any investigations regarding any use that we believe violates the provisions of this agreement, violates the applicable regulations, causes legal disputes for the Platform, or harms any of the users of the Platform.
You are obligated not to use the Platform for illegal or unreal purposes or to make fake bookings.
You must maintain the reputation of the Platform, not harm it directly or indirectly, and not cause any damages or legal claims to the Platform, and the Platform has the right to legally claim against you in case you breached this clause.
You are bound by the terms and conditions of these Terms of Use, and in the event that you violate any of the provisions of these terms, the Platform has the right - without any prior warning - to delete your account, and it does not bear any compensation or obligation for that. The Platform is also entitled to claim compensation for any damages arising as a result of your breach of your obligations stipulated in this agreement.

Modification and Cancellation

Modification/Changes to the Booking

• When you make a booking for any of the Services provided on the Platform, you know that the Service you applied for is subject to the terms and conditions of the Service Provider and its modification and cancellation policy. Therefore, you agree to the terms and conditions and the amendment and cancellation policy stipulated under each Service.

• The Client must read the cancellation policy for each service before completing the booking process, as the cancellation policy differs from one Service Provider to another.

• In the event that the Client cancels the booking or does not show up at the specified time, any cancellation or no-show fees or any refund depends on the cancellation policy of the Service Provider.

• For Services where payment is in advance, the Service Provider has the right to cancel the booking without notifying the Client if the Client fails to pay on time.

If the Platform Makes Changes to Your Booking

Sometimes it may be necessary to make changes to a Client’s booking after it has been accepted either by us or by the Service Provider. In all cases, we will inform you of this as soon as possible before the service date, and in the event that the proposed changes are not acceptable, we will offer you a full refund. However, we will not be liable if you incurred any losses directly or indirectly as a result of these changes.

Third Parties

We contract with other parties to support the Platform and operate it optimally. For example, we contract with third party payment gateways to secure your payment process, and to provide multiple payment methods. We contract with third parties to manage website and application hosting, to store the content and the data, and to ensure the continuous and functioning of the website and the application without interruption or loss of content or data.
You authorizes us to deal with the contracting parties on your behalf, and you are bound by all the contracts that we conclude with these parties and any usage restrictions, as the work of these parties has become an integral part of the work of the Platform, and if you reject to contract with these parties, it means that you do not want to take full advantage of the Platform's Services.
We may change the contracting parties from time to time, for various reasons, and we may contract with new parties, and in these cases we will not seek your opinion or obtain your approval, but we will do so on our own without the need to refer back to you.
Sometimes we use non-contracting third parties to assist us in providing the Services, by connecting our services with them for common purposes, such as social media websites and applications. We may provide you links to sign up using your accounts in third parties’ websites and by clicking on them you will be referred to their website. These third parties have their own policies which may differ, in whole or in part, from our policies; Therefore, you should review these policies before using the services of third parties.
The Platform disclaims any legal responsibility for any errors, direct or indirect, intentional or unintentional, made by third parties that provide services through the Platform. You use the services of these non-contracting parties at your own risk.

Our Responsibility

Bondai work is limited to connecting the Service Provider with the Client, and Bondai does not provide the Services by itself; Therefore, the Platform is not responsible for the Services provided by Service Providers.
The Platform is keen to choose the best Service Providers to deal with in order to ensure the quality of the Services provided, but it is not responsible in any way for any unsatisfactory or delayed Service by the Service Provider, nor for any losses or malfunctions resulting from this service or its lack of quality, or for the delay in providing it by the Service Provider.
The Platform takes reasonable care to ensure the accuracy of the information provided by the Service Providers but does not assume responsibility for any error or lack of clarity in any of this information.
The Platform is not responsible for any claim, dispute, damages or any liability arising directly or indirectly from the Service Provider.
The Platform may stop from time to time, and it may stop permanently, whether for voluntary or involuntary reasons, and therefore you exempt us from any legal responsibility in the event of permanent or temporary cessation of the Platform or any of its services.
You know that no person or entity has the right to raise a claim against to the Platform for any reason or compensation regarding the Service Provider’s breach of any of its obligations, or in the event of its negligence, or any error in providing its Services, because the Platform has an independent legal personality and the Service Provider is solely responsible for any breach of its obligations or the applicable regulations.

Access Restriction

In the event that we find that you breached any of the obligations stipulated in these Terms of Use or violated the relevant rules and regulation, we may, without the need to notify you, stop, suspend or restrict your access to the Platform or registering in it. You have no right to claim any compensation or hold the Platform responsible for that. The Platform is also entitled to take all legal measures, and to inform the competent authorities of any violating practices by you, if required.

Your Responsibility

You undertake to assume full responsibility to protect the Platform from any damages that may occur to it as a result of your violation of the terms and conditions stipulated in these Terms of Use or any of the applicable regulations, and you are also obligated to prevent any damage that may occur on the Platform as a result of claims, losses or malfunctions or fees due to misuse of the Platform or violation of regulations and these terms.

Compensation

1. The Platform does not provide any kind of insurance or compensation to any of its users or Clients, whether for damages arising from the fault of Service Providers or from any negligence on the part of the Platform, its employees or those responsible for its operation.

2. The user is obligated to fully compensate the Platform for all material and moral damages arising from illegal actions that have been performed by the User, or arising from the non-compliance with any of its terms and conditions, or from non-compliance with applicable laws.

Intellectual Property

1. The User shall respect Bondai’s intellectual property rights including, but not limited to: the Platform, words, logos, images, videos, sounds and icons belonging to Bondai or displayed on the Platform.

2. Bondai and each right thereof are rights protected by intellectual property and trademark laws, and are the property of Bondai, its affiliates and licensees and may not in any way be infringed or used without the authorization of Bondai.

3. In the event that any of Bondi's rights or intellectual property is infringed or violated, Bondai will take the necessary measures regarding these infringement.

Legal Notices

All legal notices required to be notified in accordance with Saudi regulations are sent through the means of communication provided to us by you, which includes phone calls, SMS, or via e-mail. These telephone or electronic notices replace all written notices required by law, and they are officially approved between parties.
You acknowledge that you waive any legal rights to receive any written notifications from the Platform and acknowledges that the Platform is not obligated to provide written notifications and may replace them with telephone or electronic notifications in producing its legal actions, and that it is acknowledged by all the official authorities.

Data Protection

You acknowledge and agree that your use of the Platform and the information you provided to us which we use, and store is subject to our Privacy Policy.

Cookies and Other Tracking Technologies

We may use cookies and other technologies to facilitate and track your use of the Services offered on the Platform. For more information on that please see our Privacy Policy.

Applicable Law

These Terms are subject to all relevant laws and regulations in force in the Kingdom of Saudi Arabia.

Complaints

In the event that you encounter a problem or want to file a complaint, you can contact us through the customer service team, and in the event it appears that the complaint submitted is the concern of the Service Provider, you will be notified of this, and we will provide you with contact information of the Service Provider to submit your complaint to them directly. Bondai disclaims any responsibility for any complaint filed with the Service Provider because when you reserve a Service, you enter into an independent contractual relationship with the Service Provider, and you will be subject to the terms and conditions stipulated on the Service Provider's website.

General Terms

The Platform is the only party competent to interpret or explain the provisions of these terms and conditions, so you must contact us immediately in the event that any of these terms are not clear to you.
In the event that any provision of these Terms of Use becomes invalid, it does not revoke the validity of the rest of the provisions of the Terms of Use, and they remain in effect until further notice.
The Platform reserves the right to change this usage agreement from time to time, and we will inform you about any updates or modifications to these Terms of Use by publishing the Terms of Use indicating the date of the last modification or update. Therefore, please check these Terms of Use periodically for any changes.
If these terms are translated into any other language, the Arabic language will be the applicable language in all transactions.

Date of publication: 15/02/2023