Information and personal data that you provide to us.
Information collected automatically when you use the Services on the Platform.
Personal information that is from external sources.
Personal Information You Provide to Us
Personal information is information of a personal nature that a customer provides when using the Services of the Platform and which enables Bondai to identify users on its Platform, including, but not limited to, the following data:
Account Data: When you sign up for an account with us, we ask you for certain personal information to open your account, such as your name, number, email address, and password.
Payment Data: We collect your payment details, bank account numbers, and transaction information which may be processed and stored by one or more of third parties providing payment services or payment gateway companies.
Information Collected Automatically
Non-personal information that your browser automatically sends to our servers. It is known as data logging and includes, but is not limited to, the following data:
Usage Data: We collect information about your interaction with the Services, such as the pages or content you view on the App, the searches you perform, information about your activity and time spent on a page or screen, and navigation paths between pages.
Location Data: We may collect information about your location, for example: the city/country associated with your IP address. Also, when you use the location sharing feature with Bondai Platform, we may collect the location information of your mobile device. Keep in mind that most mobile devices allow you to enable or disable the location services for any App on your mobile in the settings of the device.
Device Data: We collect information about your computer or mobile device, such as the type of operating system, device model, manufacturer, browser type, screen resolution, device identifiers, IP address, or general location information such as city, country, or geographic area.
Cookies and Similar Technologies: As is common with many other websites, cookies are sent to your device. Its purpose is to understand your interaction and use of the Services provided on the Platform, in order to measure the performance of users and improve the Services provided on the Platform.
Communication: When you communicate or correspond with customer service, by phone, e-mail, or through the means of communication published on the Platform, we collect information related to contacts and any other information that you provide to us.
Personal Information from External Sources:
Why Do We Use Your Personal Information?
We use your personal information to achieve various purposes, including but not limited to:
Opening an Account: We use your personal data to create your account on the Platform, which enables you to use the Platform, process transactions and payments, make use of the offered Services, and respond to your inquiries.
Customer Service: The customer service team needs to see your personal data and details in order to respond to your inquiries, provide the services and provide the assistance you need.
Marketing Activities: We use your personal information for analytical or statistical purposes to achieve promotional, marketing and advertising purposes.
Communicate With You: We use your personal information to verify your account and for any operational and advertising purposes such as managing your account or providing technical support to you, including sending you periodic messages about promotional offers in connection with the Service.
Improving Our Services: We also use your personal data for analytics purposes and to improve our Services and how they are delivered.
Legal Purposes: We may need to use your personal information to deal with and resolve legal claims and disputes, to enforce our terms and conditions or to comply with legal requests from competent authorities.
Who are the Third Parties with Whom We Share Your Personal Data?
Service Providers: We may use external service providers to support us in providing our Services, including but not limited to, the following service providers:
Websites hosting companies and applications to store content, platform and data.
Call centre and Customer Relationship Management (CRM).
Responding to Legal Requests: We may disclose your personal information to courts, governmental or tax authorities, or other relevant third parties to the extent permitted by applicable law.
Business Partners: We may disclose your personal information with our business partners to the extent of providing you the requested Services you choose on the Platform.
Other than that, and unless we have your consent, we will not share your personal information with any other third parties in any way.
We make every effort to take all preventive measures and apply all technical, physical and organizational measures in order to protect your information from any unauthorized access while transferring or storing any of your personal data. However, we cannot guarantee 100% security when transferring, storing or protecting information because we cannot guarantee the security of the Internet due to the possibility of breaches in the protection systems.
If you are located in Saudi Arabia, the EEA or the United Kingdom, we will only transfer your personal data if we have put in place appropriate safeguards in respect of the transfer that is accepted by the laws of Saudi Arabia, the EEA, or the United Kingdom, and approved by the competent authorities in these countries.
How Long We Keep Personal Data For?
We only retain your personal data for as long as needed to fulfil the purposes for which it is collected, unless we are required or permitted by law to keep the personal data for longer.
Amending and Updating Your Personal Data
You can review, correct, update and edit certain information you previously provided to us at any time by logging into your account and reviewing your account and profile settings. You may also access or request correction of your information by contacting us, and we may need to verify your identity before carrying out your request.
Date of Publication: 15/02/2023
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here